Frequently Asked Questions

Everything you need to know about shopping with Sprayground GCC

What is the delivery timeframe for orders within the GCC?

Orders within the GCC are typically delivered within 3 to 5 business days. Customers in the UAE may experience faster delivery times of 1 to 2 business days.

Are the products sold on Sprayground GCC authentic?

Yes, we are the official authorized distributor for Sprayground in the GCC region. All products are 100% authentic, limited edition, and come with original tags.

What is your return and exchange policy?

We offer a 14-day return policy for unused items in their original packaging with tags attached. Please note that limited edition drops may have specific return restrictions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), Apple Pay, and offer 'Buy Now, Pay Later' options through partners like Tabby and Tamara.

How can I track my shipment?

Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's portal to monitor your delivery in real-time.

Do you offer international shipping outside of the GCC?

Currently, our website specifically serves the GCC region (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman). For other regions, please visit the global Sprayground store.